Gigi Ostrich Mini Bag

Shipping Policy

Effective Date: [5/1/2024]

Thank you for shopping with Venus the Label We are dedicated to getting your order to you as quickly and smoothly as possible. Please review our Shipping Policy below to understand our processing and delivery timelines.

1. Order Processing Time

All orders go through a processing phase before shipment. This includes order verification, quality checks, and packaging.

• Standard Processing Time: 2–3 business days (Monday–Friday, excluding weekends and holidays)

Note: Processing time is separate from shipping time and is not included in the delivery estimate.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Priority Processing Option

For customers who need their order fulfilled faster, we offer Priority Processing at checkout. This option moves your order to the front of our fulfillment queue, with the goal of having it shipped out within 1 business day.

2. Shipping Time

Shipping time begins once your order has been processed and handed over to the shipping carrier.

• Estimated Shipping Time: 8–10 business days

Please note:

• Shipping time may vary due to your location, carrier delays, customs (for international shipments), or other unforeseen factors.

• We are not responsible for delays caused by incorrect addresses, adverse weather, customs clearance, or courier service disruptions.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

• Please allow 24–48 hours for the tracking information to update after your order has been scanned by the carrier.

• You can track your order directly via your confirmation email or by visiting:

👉 https://www.17track.net/en

Enter your tracking number there to view real-time updates on your shipment’s status.

4. Shipping Regions

We currently ship to the following regions:

[Insert list of countries or regions you ship to]

If your country is not listed or does not appear during checkout, we unfortunately do not ship to that location at this time.

5. Incorrect Addresses & Undeliverable Packages

Customers are responsible for entering the correct shipping address at checkout. We are not responsible for:

• Packages delivered to incorrect or incomplete addresses

• Unclaimed packages

• Packages returned to sender due to failed delivery attempts

If your package is returned to us, we can reship it upon confirmation of a correct address. Additional shipping fees may apply.

6. Lost or Delayed Shipments

If your package is delayed or appears lost:

• Please check the tracking number provided in your email

• Contact the carrier directly for updates

If the issue persists, feel free to reach out to us at [your contact email], and we’ll assist you in resolving the matter.

7. Contact Us

If you have any questions about your order or shipping information, don’t hesitate to contact us:

Store Name: Venus the Label

Email: support@venusthelabels.com

Website: https://venusthelabel.com/

Business Hours: Monday–Friday, 9 AM–5 PM (PST)

Return & Refund Policy

Effective Date: [5/1/2024]

Thank you for shopping with Venus the Label. Your satisfaction is important to us, and we want you to shop with confidence. That’s why we offer a 30-day return policy for most items. Please review the following policy to understand how returns and refunds are handled.

1. 30-Day Return Window

We accept returns within 30 days of delivery. If 30 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused, in its original packaging, and in resellable condition.

• You must provide a valid order number or proof of purchase.

2. How to Start a Return

To begin a return, contact us at [your contact email] with the following:

• Your full name

• Order number

• Reason for return

• Clear photos of the item (if the product is damaged, defective, or incorrect)

Once your return is approved, we’ll provide detailed return instructions and the appropriate return address.

⚠️ Important: Please wait for return instructions before sending anything back. Returns sent without authorization will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

• Items marked as Final Sale

• Gift cards or promotional codes

• Items returned after 30 days

• Items that have been used, worn, or damaged by the customer

4. Refunds

Once your returned item is received and inspected:

• We’ll notify you by email that your return has been processed.

• If approved, your refund will be issued to your original payment method within 5–10 business days.

Note: Original shipping costs are non-refundable. If your item included free shipping, the actual shipping cost may be deducted from your refund.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Please contact us within 7 days of delivery

• Send photos of the item and packaging

• We will send a replacement or issue a full refund at no additional cost

6. Exchanges

At this time, we do not offer product exchanges. If you'd like a different item, please return the original for a refund and place a new order.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check your bank or credit card account again

• Contact your payment provider—it may take extra time to post

• If still unresolved, email us at [your contact email]

8. Contact Us

Have questions or need help? Reach out to us at:

Store Name: Venus the Label

Email: support@venusthelabels.com

Website: https://venusthelabel.com/